Security

Security Statement 

How we protect data and personal information

The security of information is important to us at Asteron. We understand the importance of ensuring that the data and personal information that is entrusted to us is safe and secure, and we take reasonable steps to protect the personal information we hold about you and your clients and keep data safe.

We take a range of electronic, physical, technological, and other security measures to protect the personal information we hold about you and your clients from unauthorised access, unauthorised disclosure, loss, misuse, or interference. We continuously invest in our security capabilities to help us stay ahead of new security risks and threats. These safeguards enable us to keep information secure while providing your clients with our products and services.

How you can protect your data and personal information 

Visit the following websites for guidance and advice about keeping your personal information and data safe.

IDCARE
Provides free support and services to assist victims of identity and cyber crime with repairing the damage to their reputation, credit history and identity information.

Scamwatch
Provides information to consumers and small businesses about to recognise, avoid, and report scams. 

Moneysmart
Provides information to help Australians to be in control of their financial lives

Australian Cyber Security Centre (ACSC)
Provides advice and information about how to protect yourself and your business online.

The Office of the Australian Information Commissioner (OAIC)
Provides guidance and advice for business and consumers on how to protect personal information. 

How to tell if an email is a scam

No one wants to fall victim to a scam, but sometimes they can be hard to spot.

Phishing is when a scammer sends an email or message pretending to be from a trusted person or organisation, like Asteron Life. Their goal? To get you to click a dangerous link or share your personal details.

Because we often communicate with you via email, the following red flags will help you spot a fake one.

Unfamiliar sender addresses
It may appear similar to our brand (for example, asteronlife.net.au instead of asteronlife.com.au) but could include:

  • Slight misspellings or variations: using characters that look similar to legitimate ones, such as replacing a capital 'L' with a capital 'I' or lower case "l", or an 'o' with a '0'.
  • Additional or missing characters: adding extra letters or omitting essential ones to mimic a genuine domain, e.g. Astern.
  • Public email domains: sending from generic email services such as Gmail or Hotmail instead of our official domain.

Always check the sender's name to view the full email address. If it looks unfamiliar or doesn’t match our official email domain (asteronlife.com.au), don’t engage.

Strange links
Before clicking on a link, check the full web address by hovering your mouse over it (on a computer) or pressing and holding it (on a mobile device). If it looks incomplete, does not start with ‘https://.’, or does not match our official website, do not click it.

 

Consider attachments carefully

When you see an attachment in an email, ask yourself if you were expecting this information. Scammers may add attachments to their phishing emails to entice you to click on them and inadvertently download dangerous malware.

Unexpected funds
Be on the lookout for promises that sound too good to be true, such as a notification of a refund or inheritance you didn’t expect – this could be a trap to get your bank details or personal/sensitive information. If you are unsure if it’s legitimate, call us to check.

Spelling or grammar errors
If the subject line and email contain obvious spelling mistakes, incorrect punctuation and poor grammar, it’s a strong indicator that it’s fake.

What to do if you’re unsure about an email from us

If you receive an email from us and suspect it may not be genuine, please call us directly on 1800 221 727 and we’ll verify whether it’s legitimate. Please note, we will never call you from this number.

Protect yourself!

Stop. Check. Protect.
Scammers are getting more sophisticated with their tactics and invent new tricks every day. Before you respond to a message or click a link – pause and do a sense check to ask yourself if the message is fake. If you’re unsure, close or delete the message. If something feels off, it probably is.

Asteron Life™ is committed to providing customers with long term financial security. We provide life insurance products including Income Protection Covers, Trauma Cover, Total & Permanent Disablement (TPD) Cover, Life Cover and Business Expenses Cover.

2024 © TAL Services Limited is a Dai-ichi Life Group Company.

The information provided on this website is general advice only and does not take into account your individual needs, objectives or financial situation. You should consider the appropriateness of the advice, having regard to those matters, and read the relevant Product Disclosure Statement (PDS) before making a decision to purchase or continue to hold a product. The Target Market Determination (TMD), where applicable, for the product is also available.

ASTERON LIFE™ INSURANCE
TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) is the issuer of Asteron Life™ insurance products. TAL Life is proud to have adopted the Life Insurance Code of Practice (the Code) and to have played a leading role in its creation. The Code is the life insurance industry’s commitment to mandatory customer service standards and it’s designed to protect you. You can read the Code of Practice or find out more about it on the Council of Australian Life Insurers (CALI) website.

‘Asteron Life’ and the Asteron Life device are registered trademarks of TAL Services Limited ABN 60 076 105 130 (TAL Services). TAL Services and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). The different entities of the TAL group of companies are not responsible for, or liable in respect of, products and services provided by the other.

SUPERANNUATION
Asteron Life superannuation products are issued by LGIAsuper Trustee ABN 94 085 088 484 AFSL 230511 as trustee for LGIAsuper ABN 23 053 121 564 RSE R1000160, trading as Brighter Super (Brighter Super). Insurance and/or administration services are provided to Brighter Super by TAL Life. Brighter Super is not part of the TAL Group of companies and uses the Asteron Life brand under licence from TAL. The different entities of the Brighter Super Group and the TAL Group of companies do not guarantee, are not responsible for, or liable in respect of, products and services provided by the other.