Security

Security Statement

How we protect data and personal information

The security of information is important to us at Asteron. We understand the importance of ensuring that the data and personal information that is entrusted to us is safe and secure, and we take reasonable steps to protect the personal information we hold about you and your clients and keep data safe.

We take a range of electronic, physical, technological, and other security measures to protect the personal information we hold about you and your clients from unauthorised access, unauthorised disclosure, loss, misuse, or interference. We continuously invest in our security capabilities to help us stay ahead of new security risks and threats. These safeguards enable us to keep information secure while providing your clients with our products and services.

How you can protect your data and personal information

Visit the following websites for guidance and advice about keeping your personal information and data safe.

IDCARE
Provides free support and services to assist victims of identity and cyber crime with repairing the damage to their reputation, credit history and identity information.

Scamwatch
Provides information to consumers and small businesses about to recognise, avoid, and report scams.

Moneysmart
Provides information to help Australians to be in control of their financial lives

Australian Cyber Security Centre (ACSC)
Provides advice and information about how to protect yourself and your business online.

The Office of the Australian Information Commissioner (OAIC)
Provides guidance and advice for business and consumers on how to protect personal information.

How to tell if an email is a scam

No one wants to fall victim to a scam, but sometimes they can be hard to spot.

Phishing is when a scammer sends an email or message pretending to be from a trusted person or organisation, like Asteron Life. Their goal? To get you to click a dangerous link or share your personal details.

Because we often communicate with you via email, the following red flags will help you spot a fake one.

Unfamiliar sender addresses
It may appear similar to our brand (for example, asteronlife.net.au instead of asteronlife.com.au) but could include:

Slight misspellings or variations: using characters that look similar to legitimate ones, such as replacing a capital 'L' with a capital 'I' or lower case "l", or an 'o' with a '0'.
Additional or missing characters: adding extra letters or omitting essential ones to mimic a genuine domain, e.g. Astern.
Public email domains: sending from generic email services such as Gmail or Hotmail instead of our official domain.

Always check the sender's name to view the full email address. If it looks unfamiliar or doesn’t match our official email domain (asteronlife.com.au), don’t engage.

Strange links
Before clicking on a link, check the full web address by hovering your mouse over it (on a computer) or pressing and holding it (on a mobile device). If it looks incomplete, does not start with ‘https://.’, or does not match our official website, do not click it.

Consider attachments carefully

When you see an attachment in an email, ask yourself if you were expecting this information. Scammers may add attachments to their phishing emails to entice you to click on them and inadvertently download dangerous malware.

Unexpected funds
Be on the lookout for promises that sound too good to be true, such as a notification of a refund or inheritance you didn’t expect – this could be a trap to get your bank details or personal/sensitive information. If you are unsure if it’s legitimate, call us to check.

Spelling or grammar errors
If the subject line and email contain obvious spelling mistakes, incorrect punctuation and poor grammar, it’s a strong indicator that it’s fake.

What to do if you’re unsure about an email from us

If you receive an email from us and suspect it may not be genuine, please call us directly on 1800 221 727 and we’ll verify whether it’s legitimate. Please note, we will never call you from this number. Click here to view the list of numbers that we would use to call you.

Protect yourself!

Stop. Check. Protect.
Scammers are getting more sophisticated with their tactics and invent new tricks every day. Before you respond to a message or click a link – pause and do a sense check to ask yourself if the message is fake. If you’re unsure, close or delete the message. If something feels off, it probably is.